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Acceptable
Use and Indemnification Policy
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 Spam
Account
Ownership
Content
Policy
Email Policy
Chat Policy
CGI
Scripts Policy
Sub
hosting Policy
Traffic
Policy
Backups
Indemnification Policy
Payment
Policies and Fees
Cancellation Policy
30 Day Money
Back Guarantee
Acela Hosting reserves the right to change this Policy any time, so
please, check this page at least once a month or when in doubt.
Acela Hosting strives to provide the best possible service to all our
customers, but we will not tolerate any unlawful activity or abuse on
our servers. We respect freedom of speech and expression unless it is
harmful to others. These brief guidelines are imposed to protect you,
other Acela Hosting customers and us against such harm.
Spam
Acela Hosting is committed to a zero-tolerance, anti-Spamming policy.
Under this policy, we prohibit Spam, or any unsolicited commercial
email, from being sent either: Over the Acela Hosting network, by
customers or any other users of the Acela Hosting network (including
customers' customers); AND/OR over ANY network— if the message
sent advertises or mentions a site hosted on the Acela Hosting server.
We also prohibit the selling products that can be used for spamming.
We react quickly and seriously to violations, and we further reserve the
right to terminate the services, without prior notice, of any customer
disregarding this policy.
If you have any complaints or comments regarding Spam on our network,
please direct them via email to
abuse@Acelahosting.com.
Account Ownership
Acela Hosting is only responsible to the present owner of the
Web hosting space. We verify ownership by credit card number (if paid
for by credit card), name, address, email address, username, & password.
If you give this information to any other party or give access to your
email address on your account to another party, you risk having your Web
site and any other information on your account changed and/or deleted.
We are not responsible for any information on your account should you
reveal this information to another party who causes damage to your
account and/or Web site.
If you are a Web designer and you are not the person paying for the
hosting account we advise you to receive payment for your work before
you publish it to our servers. Once the Web site is published to our
servers the account owner has retained ownership of that content.
Content Policy
All services provided by Acela Hosting may be used for lawful purposes
only. Transmission, storage, or presentation of any information, data or
material in violation of any United States Federal, State or City law is
prohibited. This includes, but is not limited to: copyrighted material,
trademark, intellectual property, material we judge to be threatening or
obscene, or material protected by trade secret and other statute without
proper authorization. The subscriber agrees to indemnify and hold
harmless Acela Hosting from any claims resulting from the use of the
service which damages the subscriber or any other party.
Pornography and sex-related links or merchandising is prohibited on
all Acela Hosting servers. This includes sites that may infer sexual
content, or links to adult content elsewhere. Acela Hosting will be the
sole arbiter in determining violations of this provision.
Also prohibited are sites that promote any illegal activity or
present content that may be damaging to Acela Hosting servers or any
other server on the internet. Links to such materials are also
prohibited. Examples of unacceptable content or links:
- Pirated software
- Hacker programs or archives
- Warez sites
- Pornography or Adult Material
Acela Hosting will be the sole arbiter as to what constitutes a
violation of this provision. Acela Hosting does not host competitor
sites or web pages promoting sites of its competitors.
Any deliberate attempt to cause damage to Acela Hosting or any other
Internet servers will result in immediate account deactivation without
prior notice. No refund is given in this case.
Email
Policy:
Acela Hosting may not be the source, intermediary, or destination
address involved in the transmission of any unsolicited email, email
bombs, hate email, or any mass email. Your email account may not be
referenced as originator, intermediary, or reply-to address of such
email. We consider mass email as any email messages sent to more than
10,000 email addresses in one day or more than 10 news groups.
Email accounts should be kept below 10 MB in total. If your email
account becomes greater than 10 MB, Acela Hosting reserves the right to
move the email to another server and delete it after 30 days. The
owner of the email account will be contacted before we move the mail.
If your mail has been moved please contact Acela Hosting Tech Support
via Online chat or email
to correct the situation before the emails are deleted. This is
normal for most accounts since email is typically accessed on a regular
basis using an email client such as Outlook, Outlook Express or Eudora.
Acela Hosting accepts no responsibility for viruses that may be
transmitted to you via email, ftp, http or any other means of electronic
transfer. Acela Hosting does provide some virus scanning on its
servers. We are monitoring for viruses that could affect our Linux
servers, and not viruses that could affect other operating systems like
Windows. Therefore, we cannot prevent the transmission of viruses to
your computer system via the Internet. It is the responsibility of the
client to ensure they have Virus Software and that it is updated
regularly.
Chat Policy:
Acela Hosting does not allow chat rooms. You can however link
your site to a chat provider. Some examples of chat providers are:
www.humanclick.com,
www.liveperson.com, and
www.livehumanhelp.com.
CGI
Scripts Policy:
Each account comes with its own CGI-bin. You are free to use any CGI
scripts you wish, however we reserve the right to disable any CGI script
that effect normal server operation or service to other Acela Hosting
customers. For the protection of all our customers, we also reserve the
right to discontinue service to those customers who continue to run
scripts that effect normal server operation. No chat rooms or similar
scripts allowed.
Sub
hosting Policy:
Sub hosting (hosting more than one web site with a single Acela Hosting
user account) is generally not allowed on Acela Hosting servers unless
you sign up for the sub-domain account for each domain name that you
want to point to a sub-directory under your main account. You must have
one main account to have any sub-domain accounts.
Traffic
Policy:
Acela Hosting imposes very generous traffic limits that most sites
never reach, unless they offer shareware, sound, video, image and
multimedia archives, are mirror sites or any site whose primary purpose
is file distribution.
Acela Hosting customers are discouraged from storing any files that cause
excessive traffic on Acela Hosting servers. Please contact Acela
Hosting Technical Support team for more information. Again, 99% of the
sites do not fall into this category and never reach our traffic limits.
We reserve the right to charge additional fees for sites that exceed our
generous traffic limits. Sites that exceed their traffic limits will be
suspended without prior notification if they do not purchase add-on
traffic packages.
Backups:
Full backups are made weekly, and backups of new/changed data made
nightly. No guarantees are made of any kind, either expressed or
implied, as to the integrity of these backups. Backups are made for
server restoration purposes only. It is the clients' responsibility to
maintain local copies of their web content and any information on their
account including but not limited to clients website, email, databases,
mailing lists, and archives. The "Archive Manager" is included in
Business and Reseller hosting plans and client can use this tool to back up their files.
If loss of data occurs due to an error of Acela Hosting, we will
attempt to recover the data at no charge to the client. If data loss
occurs due to negligence of client in securing their account or by an
action of the client, Acela Hosting will attempt to recover the data
from the most recent archive for a $50.00 fee.
Indemnification Policy:
We reserve the right to refuse service to anyone for any reason not
prohibited by law. Also we reserve the right to terminate service to any
customer for any reason not prohibited by law. You agree to use all
Acela Hosting services and facilities at your own risk. Acela Hosting
specifically disclaims all warranties of merchantability and fitness for
a particular purpose. In no event shall Acela Hosting be liable for any
loss, or loss of data, or other commercial damage, including but not
limited to special, incidental, consequential or other damages. Customer
agrees that it shall defend, indemnify, save and hold Acela Hosting
harmless from any and all demands, liabilities, losses, costs and
claims, including reasonable attorney’s fees asserted against Acela
Hosting, its agents, its customers, officers and employees, that may
arise or result from any service provided or performed or agreed to be
performed or any product sold by customer, its agents, employees or
assigns. Customer agrees to defend, indemnify and hold harmless Acela
Hosting against liabilities arising out of:
- any injury to person or property caused by any products sold or
otherwise distributed in connection with Acela Hosting’s server;
- any material supplied by customer infringing or allegedly
infringing on the proprietary rights of a third party;
- copyright infringement and
- any defective products sold to customer from Acela Hosting’s
server.
Acela Hosting shall be the sole judge of what violates this Policy.
Acela Hosting is only responsible to the present owner of the Web
hosting space. We verify ownership by credit card number (if paid for by
credit card), name, address, username, & password. If you give this
information to any other party you risk having your Web site and any
other information on your account changed and/or deleted. We are not
responsible for any information on your account should you reveal this
information.
Payment Policies and Fees:
By signing up for hosting with Acela Hosting, you are agreeing that
your hosting account will be automatically renewed, and your credit card
will be charged (if you are paying by credit card). Payment is due each
anniversary (one month, three months, six months, one year, or two
years) following the date the account was established. Your credit card
will be automatically charged on your anniversary (if you are paying by
credit card) unless a cancellation request is submitted by using
the cancellation form. All payment-due notices will be sent by
electronic mail. No bills or invoices will be sent by postal mail
or fax. Additional features can be added at any time. Monthly
feature prices are not prorated. Acela Hosting reserves the right to
change prices or plans at any time. NOTE: Acela Hosting charges a
$25.00 fee for returned checks as well as charge backs. For
international customers: check or money order funds must be drawn
in US dollars.
Cancellation Policy:
You may cancel at anytime. To cancel your account, please read
these
instructions. Any request for
cancellation must be received via the
web form and you will receive a confirmation upon the cancellation
of your account. Cancellations over the telephone and informal email are
not accepted. As a policy, we do not offer credits or
refunds for hosting time already expended. We do give refunds
after charging you for months already used calculated on the monthly
hosting price for your plan, should you want to cancel prepaid service.
Setup fees are non-refundable. All monetary transactions are in $US
dollars.
30 Day
Money Back Guarantee
All Web Hosting plans include a 30 day money back
guarantee. If you are dissatisfied with your service for any reason, you
will receive a full refund (minus setup fees and overage charges) if you
cancel your account within 30 days of the activation of your account.
Our refund policy does not apply to
any additional items or services; this includes but is not limited to
Data Storage, Data Transfer, MySQL Databases, FTP Logins, and Sub
Domains. Also not included are Domain Registrations as well as Reseller
programs. This money back guarantee is not available after 30 days. Any
request for cancellation must be received via the
web form and you will receive a confirmation upon the cancellation
of your account. Cancellations over the telephone and informal email are
not accepted.
The 30 day money back guarantee does not
apply to reseller accounts, or any fees associated with
these accounts.
Accounts cancelled/terminated by Acela Hosting
for violating our Acceptable Use Policy do
not qualify for the 30-day money back guarantee. For example, if
your account is cancelled due to spamming, you will not be given any
refund.
Please allow 4-6 weeks for refunds of check or
money order payments.
We may modify any of the terms and conditions
contained in this Acceptable Use Policy, at any time and in our sole
discretion, by posting a change notice or a new agreement on our site.
IF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOUR ONLY RECOURSE IS TO
CANCEL YOUR HOSTING ACCOUNT THEREBY TERMINATING THIS AGREEMENT. YOUR
CONTINUED PATRONAGE FOLLOWING OUR POSTING OF A CHANGE NOTICE OR NEW
POLICY ON OUR SITE WILL CONSTITUTE BINDING ACCEPTANCE OF THE CHANGE.
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